Question 1

How often should I have my chimney inspected in the GTA?

Accepted Answer

Chimneys in the Greater Toronto Area should be inspected at least once a year, ideally before the burning season starts in the fall. Toronto's freeze-thaw cycles wear down masonry faster than in milder climates, and yearly WETT-style inspections catch cracked liners, creosote buildup, and cap damage before they become fire or carbon-monoxide risks.

Question 2

How long does a chimney sweep take?

Accepted Answer

A standard residential chimney sweep takes about 45 to 90 minutes depending on flue length, buildup, and the type of appliance. We lay down drop cloths, seal the fireplace opening, run rotary brushes and a vacuum system, then finish with a camera scan so you can see the flue before we leave.

Question 3

Do you service gas fireplaces or only wood-burning?

Accepted Answer

Both. We service gas fireplaces, gas inserts, wood-burning fireplaces, and wood stoves. Our TSSA-registered gas technicians handle pilot assemblies, thermocouples, valves, glass replacement, and yearly maintenance for every major North American brand — Napoleon, Regency, Valor, Heat & Glo, Kingsman, Mendota, Montigo and more.

Question 4

How much does a tankless water heater cost installed in Toronto?

Accepted Answer

Most GTA tankless water heater installations fall between $3,800 and $5,900 depending on the unit size (Navien, Rinnai, Rheem, Noritz), venting run, and gas line upgrades. That includes removal of the old tank, permit, and manufacturer warranty registration. We give a written quote in under 60 minutes.

Question 5

My pool heater won't ignite — can you come the same day?

Accepted Answer

Yes. Pool heater no-fire calls (Hayward, Jandy, Pentair, Raypak, Rheem) are one of our most common same-day dispatches from May through September. We stock igniters, pressure switches, gas valves, and control boards for the top brands so most repairs finish in a single visit.

Question 6

Are you licensed and insured?

Accepted Answer

Yes. Diamond Home Services is fully licensed, TSSA-registered for gas work, and carries $5M in liability insurance. Every technician is WETT-trained for solid-fuel appliances and follows Ontario Building Code and CSA standards. We provide certificates of insurance on request before booking.

Question 7

What areas of the GTA do you cover?

Accepted Answer

We service all 69 municipalities across the Greater Toronto Area — from Toronto, Mississauga, Vaughan, and Markham out to Hamilton, Burlington, Pickering, Whitby, Oshawa, Aurora, Newmarket, and every neighborhood between. Same-day dispatch is available within a 1-hour drive of downtown Toronto.

Question 8

Do you offer a warranty on your work?

Accepted Answer

All labour comes with a 1-year workmanship warranty and parts carry the full manufacturer warranty (typically 1–12 years depending on the product). Installations of tankless water heaters and pool heaters register for the extended factory warranty automatically at no extra charge.

Question 9

Can I get a free quote before you come out?

Accepted Answer

Yes. Fill in the callback form on this page or call (437) 475-2233 and a licensed technician will phone you within 60 minutes with a written quote range, availability, and honest advice. There's no charge and no obligation to book.

Question 10

How is Diamond Home Services different from other GTA contractors?

Accepted Answer

Three things: one licensed team for chimney, fireplace, pool heater, and water heater — no juggling four contractors; upfront written pricing before we start; and a real person answering the phone 24/7 with a same-day response guarantee across the GTA. 743 five-star reviews back it up.

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